Returns & Refunds

Returns Policy

We want you to feel confident shopping with us, and we understand that sometimes a return is necessary. This policy sets out the terms and conditions for returns and refunds. By placing an order, you agree to the policy outlined below.

Can I Return My Order?

Yes — we accept returns within 30 days of purchase, as long as the following conditions are met:

  1. Condition of Goods: Items must be unused, in their original condition, and returned in the original packaging (including all tags and accessories).

  2. Time Frame: Your return request must be submitted within 30 days of purchasing your items.

  3. Return Shipping Costs: Return shipping is at the customer’s expense and must be arranged by the customer.

  4. Trackable Shipping: All returned items must be sent using a trackable shipping method. Failure to provide tracking may result in your refund being declined.

  5. Return Location: All returns must be sent to our central warehouse located in Asia. The return address will be provided upon approval of your return request.

  6. Damaged or Faulty Items: If your item arrives damaged or faulty, you must notify us within 48 hours of delivery with photos. We will then assess the situation and advise on next steps.

How to Initiate a Return

To request a return, please email us at info@weaveandoak.com with the following details:

  • Your full name

  • Order number

  • Reason for return

  • Clear photo(s) of the item

  • Your shipping address

Once approved, we will send you the return address and shipping instructions. Do not send your item back to the sender’s address — it will not be accepted.

Important Notice Regarding Returns

We are a UK-based business, and we operate in full compliance with UK consumer protection laws. Please note that all returns must be shipped to our central warehouse located overseas in Asia, and this requirement is clearly stated prior to purchase.

By placing an order, you acknowledge and accept that any returns must be sent to this international location at your own cost, unless the item is faulty or not as described. We provide the exact return address upon approval of your return request.

This policy ensures efficient processing and quality control of all returned items and is an essential part of our order fulfilment and customer service process.

Refund Process

Once your return is received and inspected at our warehouse, you’ll receive an email notification. If your return is approved, your refund will be processed back to your original payment method within 30 days.

Refusal of Return

We reserve the right to reject any return that:

  • Is sent without approval

  • Is returned to the wrong address

  • Shows signs of wear, use, or intentional damage

Need Help?

If you have questions about this policy or your specific return, please contact our support team at info@weaveandoak.com.